Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. You must contact us detailing your request along with proof of purchase in the first instance BEFORE sending your item.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten working days.
Late or missing refunds
If you haven’t received a refund, and you have already checked with your bank and/or credit card company, please contact us. There is often bank processing time before your refund is credited to your account.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We don’t exchange items. We will only replace items if they are defective or damaged.
Shipping returns
You must contact us before sending your item as outlined above. We will advise the address that your item should be mailed to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.